Guide your customers and cut through confusion.
When customers visit brick and mortar stores, they expect to be greeted by and connected to a real person. The more complex, expensive or luxurious the product, the more critical the engagement model is to success.
The personal touch via Glance retail visual engagement solutions brings that same experience online, creating a distinct competitive advantage. Glance integrated cobrowsing, screen sharing, agent video, mobile showcasing and more enable agents to walk clients through the purchase process as though everyone was in the same room. Agents can instantly share screens, answer questions, and show customers related products to round out their purchases. Moreover, you can slash through confusion around loyalty programs and rewards, bringing the customer experience to new heights. As a result, you improve the buying experience for both agents and customers.
Seeing the value of online engagement
Meet your customers online and improve the buying experience for both agents and customers.
of all U.S. retail sales will involve the Internet in some way by 2017
say live engagement is one of the most critical features an online retailer can offer
are more likely to return to online stores with live engagement services
Sources: Forrester Research, eMarketer
Discover how Glance for Retail can revolutionize your organization.
Some of the biggest retail companies across the globe use Glance’s visual engagement solutions to create competitive differentiation, deliver growth through loyal customers, entice new customers, and boost customer experience.
Be Where Your Customers Are
Collaborate with customers regardless of whether content resides in a browser, in the cloud, on a desktop, or on a mobile device. Increase upsells, speed onboarding, improve customer assistance, and increase customer clarity, via any device: computers, tablets, or mobile phones.
Bring Visual to Engagement
Integrate your Glance solution with your other customer experience solutions, including Salesforce, Genesys, LiveOps, SAP, Oracle, Zendesk, your CRM of choice, chat, website, and more. Capture and send data for instant analysis and constant improvement.
Integrate your Glance solution with your other customer experience solutions, including Salesforce, LiveOps, SAP, Zendesk, your CRM of choice, chat, website, and more. Capture and send data for instant analysis and constant improvement.
“4imprint makes the process of buying promotional products easier and less expensive for customers. In order to offer incredible value we have to offer incredible service, and Glance Panorama gives us the power to accomplish that goal. With Glance’s intuitive cobrowse solution, we can easily collaborate with our customers to find them the exact products they need. Moreover, offering stellar customer service through visual engagement strengthens the bond between our customers and our associates, helping us continue to grow our loyal customer base.”
Kevin Lyons-Tarr, President, 4imprint