Streamline enrollment, care, account management, and more.
Between a wide range of options and a multitude of reforms and regulations, healthcare enrollment can be very confusing. It’s time to transform frustrated customers into empowered customers who can easily navigate through today’s healthcare complexities.
With Glance visual engagement solutions, you can eliminate anxiety and cut through confusion with immediate, personalized assistance—online. Agents can walk consumers through options and fill out relevant enrollment forms, thereby reducing abandons, creating happier customers, and improving lifetime customer likelihood.
Seeing the value of online engagement
Why do thousands of organizations use visual engagement? They know it’s critical to be where their customers are.
Use the Internet to seek online health information
Use mobile/tablets on a daily basis to for healthcare research or appointments
Consult with a physician online using visual engagement solutions
Sources: Healthbeat, Deloitte, Think With Google
Discover how Glance for Healthcare can revolutionize your organization.
Glance visual engagement solutions for healthcare enables you to positively impact enrollment processes, new sales, renewals, and customer service interactions—including those with phone-based caregivers (e.g., nurses).
Be Where Your Customers Are
Collaborate with customers regardless of whether content resides in a browser, in the cloud, on a desktop, or on a mobile device. Reach out to patients, members, providers, and caregivers on any device: computers, tablets, or mobile phones.
Bring Visual to Engagement
Build confidence and understanding by interactively viewing and controlling healthcare-related content in real time through integrated cobrowsing, screen sharing, agent video, and mobile showcasing. Mask sensitive information while agents connect with customers across a secure infrastructure.
Integrate your Glance solution with your other customer experience solutions, including Salesforce, LiveOps, SAP, Zendesk, your CRM of choice, chat, website, and more. Capture and send data for instant analysis and constant improvement.
“As a leader in the insurance industry for farmers and other agribusinesses, Agri-Services Agency (ASA) wants to offer customers the easiest way to access the services they need. Glance’s integrated cobrowse and screen share solution gets us there, enabling us to instantly connect with customers, simplify processes, and create a very positive experience. Customers can now resolve issues, discover new products, and get their questions answered with a single call, making them—and us happy.”