Resource Center

Glance: your resource center for cobrowsing, screen sharing, agent video, mobile showcasing, and all things visual engagement.

Forbes – Media Channel Marketers Are Using To Build Their Brands

How to Master Journey Mapping that Results in Killer Customer Service

3 Things You Can Do Right Now to Improve Your Cobrowse for Salesforce Implementation

How To Hire Customer Service Employees That Clients Love

25 Free Content Marketing Tools to Radically Boost Your Results

Top Three 2017 Customer Experience Trends You Need to Know

How To Make SaaS Customer Support Outstanding

5 Face-On-Keyboard Moments All SaaS Customer Support Agents Can Relate To

Six Conferences To Attend For Unexpected Industry Insights

How Mobile Can Boost Customer Experience

How to Use Content Marketing to Show Customers Your Love

3 Reasons You Need to Lengthen Your Customer Calls

Customer Experience: Show Customers Love at Every Stage

Seven Ways To Evaluate Your Online Reach Beyond Direct Conversions

Nine Creative Ways To Get Free Publicity For Your Brand

4 Examples of Fabulously Effective Content Marketing

Eight Timeless Communications Lessons to Learn and Retain Throughout Your Career

2016 Reflection—A Year of Growth and Appreciation

5 Content Marketing Resolutions You Absolutely Must Keep

Infographic – Self-Service, Responsive & Live Marketing Toolkit

Salesforce Partner Webinar – Transform the Right Prospects into Happy Customers

Glance Panorama: Raising the Bar for Customer Experience

5 Best Practices for SaaS Startups to Sustain Success

5 Free Headline Tools to Make Your Eye-catching Content Irresistible – Maximize Social Business

Healthcare Insurance: Winning Over the Mobile Generation

Supercharge Customer Experience With Cobrowse

Make Twitter One of Your Content Promotion Channels – Curata

How to Win Customers and Gain Influence through Content Marketing on Twitter

How Glance Partnered to Win at Salesforce Dreamforce 2016 and Beyond

Visual Engagement: The Key to a Great Customer Experience

Cauldron Full of Free Nonprofit Marketing Resources – Clairification

Remote Collaboration to Create Amazing Customer Experiences

Glance Cobrowse for Salesforce Lighting demo

Cobrowsing vs. Screensharing: What’s the difference?

How Customer-Focused Tech Can Transform Your Customer’s Journey

Co-browsing: Guide Customers to Grow Your Own Success

Glance Wins Salesforce Partner Innovation Award #DF16

Three Aspects of a Successful Customer Experience – Second to None

What is Cobrowse and How is it Different From Screen Share [Infographic] – Business2Community

5 Planning Secrets for Outstanding Event Exposure

CohnReznick Forms Alliance with Glance Networks, Expanding Digital and Innovation Services to Growth Companies

5 Proven Ways to Grow Customer Trust, Confidence and Love

Don’t Infuriate Customers With Bad Remote Technical Support – Business2Community

Glance Finalist in MassTLC Leadership Awards – Yahoo Finance

Mass Technology Leadership Council Announces Finalists for the 19th Annual Technology Leadership Awards

Visual Engagement: The ROI of Customer Experience Excellence

How the Software Industry Can Benefit From Customer Visual Engagement

Salesforce AppExhange – Glance Co-browsing and Screen Sharing

Women in Technology: 10 Tips for Amplifying Women’s Voices

Customer Experience – 6 Compelling Reasons to Add Co-browsing to Your Toolkit – LinkedIn Pulse

5 Critical Content Content Marketing Development Tips – Maximize Social Business

Building Great Customer Relationships through Visual Engagement Software – B2C

Shifting from In-store to Online: Customer Service at its Peak – B2C

What Are CES, NPS, and CSAT? Understanding When to Use Which

52 Ideas for Sharable Content Creation – Maximize Social Business

Customer Experience: 3 Tips for Making Your Boring Website More Visually Appealing – BizCrunch

Scoring the Customer Experience: NPS vs CSAT vs CES – Business2Community

6 Ways Cobrowsing Transforms Customer Service – Business2Community

Global demand for visual engagement technology drives enterprise customer acquisition and organic growth for Boston-area company

5 Critical Steps to Ensure Your Content Will be Shared – Maximize Social Business

The Top 2016 Social Media Marketing World Influencers

KPI Faceoff: Average Handle Time vs First Call Resolution – Business2Community

Grow Customer Satisfaction by Practicing Respect – Business2Community

Are you Appealing to Your Customers’ Senses? – Aberdeen

Can visual engagement differentiate your customer care? – Diginomica

Customer experience – it’s not about being great, it’s about being effortless – Diginomica

Customer-Centric Technology is a Top Priority – RIS News

10 Tips for Stellar Customer Service – Business2Community

5 Content Marketing Mistakes to Avoid – Maximize Social Business

When it Comes to Customer Service, the Customer is Not Always Right – Business2Community

Recipients of the 2016 CUSTOMER Product of the Year Award Announced – TMCNet

Glance Networks Receives 2016 CUSTOMER Magazine Product of the Year Award

Top 10 Tech Predictions for 2016 – VentureFizz

3 Clever Tactics to Vastly Improve Customer Service – VentureFizz

The Advantages of Improving Customer Experience

Optimize Your Content Marketing Choices to Improve Your Bottom Line – Maximize Social Business

Why Invest in Improving Customer Experience? – Business2Community

3 Free Content Curation Tools to Save You Time and Grow Your Rep – Maximize Social Media

Women in Technology: 10 Things You Need to Do to Succeed – VentureFizz

Podcast: Rich Baker Interview on Panorama – ThreeWill AppExchange Podcast

Why is the Service in Customer Service Failing? – Business2Community

Glance Networks Is Taking Customer Service To a New Level with Innovative Cobrowsing Software – VentureFizz

How Companies Use Different Metrics to Determine Customer Satisfaction

3 Powerful Ways to Harness Your Customers’ Voice – VentureFizz

How to Include Customers in Your Content Marketing – Maximize Social Business

B2B Reads: expert bloggers & how NOT to use LinkedIn – Heinz Marketing

How to Get the Fastest ROI from Your Customer Service Technology Investment – Loyalty360

34 Ways to Optimize B2B Content to Drive Traffic and Conversion – Social Media B2B

Customer Centricity Rules – Banking Exchange

How to Start a Guest Blogging Program (Even if You Don’t Have Big Name Pull) – Maximize Social Media

Even Under Budget Pressure, Nearly All U.S. IT Decision Makers Are Implementing Customer-Centric Technology – Bulldog Reporter

What’s the Best Way to Improve Customer Service? 63 Influencers Weigh In

5 Best Picks: 10/2 Edition – OneReach

Study: Businesses implementing more customer-centric technology

George Zimmer Unveils His Next Big Innovation In High Tech, High Touch Retail

Dreamforce 2015: Interview With Tom Scontras, Glance Networks

#DF15: High Tech and High Touch Retail with George Zimmer – Proficient Salesforce Blog

Customer Service for the Financial Industry

5 Tips to Make B2B Social Media Content Interesting – Maximize Social Business

How to Develop a Ton of Engagement by Attending an Event – Maximize Social Media

Top Companies in the Online Corporate Meetings Market – Technavio

5 Fabulous Ways to Make Your Business More Likable – LikeableLocal blog

How to Improve Healthcare Interactions With Visual Engagement Software

Testimonial: Chief Customer Officer, Reed Construction Data

Glance for Salesforce

Glance Corporate Brochure

Glance for Salesforce Datasheet

Retail: Personalized Online Customer Care Bridges Retail’s Great Digital Divide

Show Customers Love at Every Stage of Their Customer Experience – 1:1Media

5 Easy Tips to Make Your Online Sales Meetings Stand Out – LucidMeetings blog

Customer Service: 4 Ways to Reduce Effort – CXpert blog

Do I Need Visual Engagement Software? 10 Questions to Ask Yourself

Cosa manca per soddisfare i clienti? – CRMWebNews

Counting the Customer: The Complete Guide to Dynamite Customer Care

Glance Panorama Datasheet

Top 24 Synchronous E-Learning Companies – technavio

Businesses Need to Adopt Technology Tools for a Superior Customer Experience – loyalty360

CEX Dysfunction: Three Quarters of Customer Service Pros Lack the Tools They Need to Deliver an Optimal Customer Experience – Bulldog Reporter’s Daily ‘Dog

The missing piece: Visual engagement technology – Retail Customer Experience

73 per cent of customer service workers struggle to meet goals – Business Reporter

Nearly three quarters of customer service professionals lack the tools they need to deliver an optimal customer experience – Boston Globe

Customer Experience Scoring: Which Route Is Best? – Retail TouchPoints

Top 50 Sales Productivity Tools to Increase Sales Effectiveness – KnowledgeTree

Glance Networks completes 2014 with 57 percent growth; focused on continued success in 2015 – Reuters

Glance for Zendesk Demo

Podcast Interview with Holly Chessman, VP Marketing at Glance Networks – The Champion Entrepreneur

Bridging Online and Real Life – LinkedIn Pulse

This Week in Small Business: Customer Service in the Digital Age – Business2Community

Sorry, could you take a glance at this? – LinkedIn Pulse

Top 47 Salesforce Knowledge Management Tools and Software – Docurated

A Few Good Online Conferencing Tools – idealware

11 Companies That Will Make Your IT Team Happy – MeetAdvisors

LiveOps Continues to Elevate the Customer Experience with LiveOps Visual and LiveOps Visual Advantage

Oracle acquires live-assist technology it thought it already had – Fierce Enterprise Communications

Glance Networks Announces Visual Engagement Solutions for Zendesk

4 Questions to Ask Your Reps Before Sales Client Calls