Glance for Technical Support

Add a human touch for swift issue resolution.

See what your customers are seeing and instantly slash through confusion.

Speeding issue resolution is key to increasing customer satisfaction and improving your bottom line. However, attempting to navigate customers through challenging technical situations when you can’t see what’s happening on their screen can be confusing and challenging for both you and them.

It’s time to transform frustrated customers into empowered customers so they can gain instant, clear answers. Glance for Technical Support provides integrated cobrowse, screen sharing, agent video and more to enable companies to easily see what your customers are seeing and quickly navigate customers to exactly the places they need to be. Then, together with your customers, you can more easily resolve issues and improve first call resolution. You can also educate partners and customers to increase understanding of how to fix problems, empowering them to create solutions for themselves as time goes on.

Ultimately, using Glance visual engagement solutions, you can reduce call time, boost satisfaction, and improve lifetime customer value.

Contact us to learn more ≫


Seeing the value of online engagement

Using Glance visual engagement results in a multitude of benefits, improving the customer experience and causing customer satisfaction to skyrocket. Our customers have gained:

 

Glance for Customer Service Glance Networks Inc CoBrowse Screen Sharing Optimize Sales Increase Sales Decrease Losses SalesForce Integration Marketing Solutions Glance for Customer Service Solutions

14%

reduction in handling times

Glance for Customer Service Glance Networks Inc CoBrowse Screen Sharing Optimize Sales Increase Sales Decrease Losses SalesForce Integration Marketing Solutions Glance for Customer Service Solutions

18%

increased first call resolution

Glance for Customer Service Glance Networks Inc CoBrowse Screen Sharing Optimize Sales Increase Sales Decrease Losses SalesForce Integration Marketing Solutions Glance for Customer Service Solutions

10%

reduction in future support calls

 

It’s time to improve your customer support stats too ≫

 
 

Discover how Glance for Customer Support can revolutionize your organization.

Some of the biggest organizations across the globe use Glance’s visual engagement solutions to create competitive differentiation, deliver growth through loyal customers, entice new customers, and boost customer experience.

 

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Be Where Your Customers Are

Collaborate with customers regardless of whether content resides in a browser, in the cloud, on a desktop, or on a mobile device. Increase upsells, speed onboarding, improve customer assistance, and increase customer clarity, via any device: computers, tablets, or mobile phones.

Let us show you how ≫

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Bring Visual to Engagement

Build confidence and understanding by interactively viewing and controlling content in real time through integrated cobrowsing, screen sharing, agent video, and mobile showcasing. Mask sensitive information while agents connect with customers across a secure infrastructure.

Learn more ≫

Glance Networks Inc CoBrowse Screen Sharing Optimize Sales Increase Sales Decrease Losses SalesForce Integration Marketing Solutions Glance for Finance Solutions

Seamless Integration

Integrate your Glance solution with your other customer experience solutions, including Salesforce, LiveOps, SAP, Zendesk, your CRM of choice, chat, website, and more. Capture and send data for instant analysis and constant improvement.

See all our partners ≫

 

“With Glance for Zendesk, sales and support reps can instantly launch collaborative visual engagement sessions in order to instantly clarify issues and put agents and customers on the same page. The results include faster call resolution, fewer call-backs, and higher customer satisfaction.”

 

See how you can improve your Customer Support with Glance and ZenDesk integration»

 
 

Interested in what Glance visual engagement solutions can do for you?

Contact us to learn how you can get visual and move your customers into a brand new experience!

Call us at 1-888-945-2623 or contact us