See what your customers are seeing and instantly slash through confusion.
Speeding issue resolution is key to increasing customer satisfaction and improving your bottom line. However, attempting to navigate customers through challenging technical situations when you can’t see what’s happening on their screen can be confusing and challenging for both you and them.
It’s time to transform frustrated customers into empowered customers so they can gain instant, clear answers. Glance for Technical Support provides integrated cobrowse, screen sharing, agent video and more to enable companies to easily see what your customers are seeing and quickly navigate customers to exactly the places they need to be. Then, together with your customers, you can more easily resolve issues and improve first call resolution. You can also educate partners and customers to increase understanding of how to fix problems, empowering them to create solutions for themselves as time goes on.
Seeing the value of online engagement
Using Glance visual engagement results in a multitude of benefits, improving the customer experience and causing customer satisfaction to skyrocket. Our customers have gained:
reduction in handling times
increased first call resolution
reduction in future support calls
Discover how Glance for Customer Suppport can revolutionize your organization.
Some of the biggest organizations across the globe use Glance’s visual engagement solutions to create competitive differentiation, deliver growth through loyal customers, entice new customers, and boost customer experience.
Be Where Your Customers Are
Collaborate with customers regardless of whether content resides in a browser, in the cloud, on a desktop, or on a mobile device. Increase upsells, speed onboarding, improve customer assistance, and increase customer clarity, via any device: computers, tablets, or mobile phones.
Bring Visual to Engagement
Build confidence and understanding by interactively viewing and controlling content in real time through integrated cobrowsing, screen sharing, agent video, and mobile showcasing. Mask sensitive information while agents connect with customers across a secure infrastructure.
Integrate your Glance solution with your other customer experience solutions, including Salesforce, LiveOps, SAP, Zendesk, your CRM of choice, chat, website, and more. Capture and send data for instant analysis and constant improvement.
“With Glance for Zendesk, sales and support reps can instantly launch collaborative visual engagement sessions in order to instantly clarify issues and put agents and customers on the same page. The results include faster call resolution, fewer call-backs, and higher customer satisfaction.”