#Bump4Bucks to Benefit 1 Million Meals at #DF14!

DF14We’re thrilled to be headed to our 5th Dreamforce on Monday – its an amazing venue, in a gorgeous city!

One of the things we find most admirable about our partner Salesforce.com, is that amongst this massive event that celebrates its customers incredible achievements, they ALWAYS give back to the greater good of the community.

Every year there are many opportunities to volunteer and donate to wonderful causes. You can see the complete charitable list and associated events here –http://www.salesforce.com/dreamforce/DF14/giving-back.jsp

 “Come to Dreamforce can in hand. Just announced, Marc Benioff and Tony Robbins will each match 1 million meals if we hit that goal. That’s 3 million meals going to feed the hungry!”

After reading about this partnership between @benioff and @tonyrobbins we decided to do something to help the 1 Million Meals program, so we created #bump4bucks:


Simply take a pic of yourself, or your friends, fist bumping with Salesforce SaaSy

and tweet it to @GlanceNetworks including the hashtags #bump4bucks and #DFGIVES and we’ll make a donation to the 1 Million Meals program!

Bonus points if you can score a pic with any of these cool kids:


Benioff @benioff  Hillary Clinton @HillaryClinton Al Gore @algore Anthony Robbins @tonyrobbins  Marc Andreessen @pmarca Laura Arrillaga-Andreessen @LAAF Will.i.am @iamwill Neil Young @Neilyoung Reid Hoffman @reidhoffman Jeremy Stoppelman @jeremys Max Levchin @mlevchin Eckhart Tolle @EckhartTolle Hadi Partovi @hadip Arianna Huffington @ariannahuff Tony Prophet @tony_prophet George Colony @gcolony Steve Jurvetson @dfjsteve Tom Martin @thosmartin Mike Milburn @mikemilburn

 Let’s get bumpin’!

Glance for Salesforce - Cobrowse, Screen Share, Agent Video

About Glance

At Glance, we use co-browsing, screen sharing, agent video, mobile solutions and more to bring visual engagement to the online world. Focused on developing simple, reliable and effective solutions, Glance has more than 3,000 customers, many of whom are leveraging our strategic partnerships with Salesforce, SAP, LiveOps, and ZendeskLearn More >>>

Top Four Reasons to Get Excited About Attending #Dreamforce

I am really looking forward to Dreamforce 2014. Of course, it’s a great place to meet people on the cutting edge, who understand the value that integrating co-browsing, screen sharing, agent video and more can bring to their Salesforce.com implementations.

But the show is so much more than just that, and it gets better every year. Here are the top four reasons I’m going to Dreamforce – and you should consider attending too.

Access to a University Campus

This will always be the best reason for going to Dreamforce. If Salesforce is critical to your business or if you are even considering using it, this conference is a must. When you attend Dreamforce, you get access to more than 1,000 sessions, hands on trainings, certifications, blueprint clinics and other educational opportunities.

Read: Cobrowsing And Screen Sharing: Are You Ready to Get on Board?

That said, be aware that there’s no way you can attend all of the sessions.

Go to the sessions that really interest you and leave the rest for when you get home. If you end up with free time, I’d bet you’ll find a session of interest close by rather than scrambling to get to a session in a different building. Bookmark sessions you weren’t able to attend and watch them later on YouTube.

Amazing Keynotes

We’re all expecting Marc Benioff and Salesforce to unleash exciting new things at the main keynote. Even better, attendees have the opportunity to see and hear from some of the most influential people of the past and present decades. Just talking about their upcoming speeches feels like a massive name-dropping session.

Former Vice President Al Gore and former Secretary of State Hillary Clinton will talk about how we can – indeed must – develop greater awareness of our global ecosystem. Arianna Huffington and Eckhart Tolle will talk about what it means to truly thrive as human beings. Maybe you’re holding out for Anthony Robbins, Neil Young, or Marc Andreessen – not to worry, they’ll be there too.

Read: The Importance of Humanization in Online Customer Experience

Hearing from these and more groundbreaking, world-changing visionaries will be an incredible learning experience.

Networking Opportunities

Dreamforce is a huge event:

  • 120,000 people are expected to attend
  • There will be 1,250 break out sessions
  • The show will take place over 96 hours

Networking at a show like this is a no-brainer. Take the time to engage with attendees and speakers. Meet new people from around the world who share the love for Salesforce and all things tech. Reconnect with old friends and make a few new ones along the way.

You won’t regret it.

The Gala

The Gala at AT&T Park with Green Day was over the top last year. This year they’re bringing in Bruno Mars and his band the Hooligans. How can you lose when you kick things off with a Grammy winner and Billboard’s 2013 Artist of the Year? It’s going to be fantastic! Mars’ broad appeal will attract a wide audience.

Oh and by the way, it can get really cold out there. Bring a jacket!

Bonus Advice

Now that you’ve been convinced to attend Dreamforce, here’s a bonus piece of advice: be prepared for the fact that Dreamforce provides a physical workout as well as a mental one.

Read: Glance Networks Announces Visual Engagement Platform for Salesforce.com’s Service Cloud

The show keeps growing every year. I’ve been hearing rumors that Dreamforce isn’t going to fit in San Francisco any more and might bust out into the bay.

They may have found a way to stuff it all in and connect all the venues with shuttles, but you’re going to have to do some walking to get around. Bring the running shoes, foot beds, or comfy shoes.

And of course, don’t forget to have fun!

Glance for Salesforce - Cobrowse, Screen Share, Agent Video

Are you ready to discover how Glance visual engagement solutions can improve customer engagement and increase sales for your business?

Sign up for your personalized Glance demo today!

About Glance Networks

Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »


Glance and the Heartbleed security bug


What is Heartbleed?

On April 8th, news broke about the “Heartbleed” bug, a serious vulnerability in open source security code used by about two-thirds of the web to secure communications over the Internet.

The bug is present in a version of OpenSSL code released in December 2011.  It exposed the possibility of capturing information handled by a server using the vulnerable code.  An attacker could read chunks of memory in the server, potentially revealing data the server is trying to protect.  A good source for technical details about Heartbleed can be found at heartbleed.com.

What parts of the Glance service were affected?  What should I do?

First and foremost, Glance servers that process user passwords and account data were never vulnerable to Heartbleed, as they do not use the OpensSSL code.  But if you use your Glance password on another service as well, we recommend you change it, as that service may have been compromised.  (It’s always best to avoid re-using a password whenever sensitive data is involved.)

Also, there is no need to update the Glance software on your PCs or Macs.  That said, Glance recommends that you always use the latest version, which is available from the “download” link at the top of our home page.

Last week our Glance Operations team quickly determined that a subset of our session servers used the affected code.  In principle,  a snippet of session data in those servers could have been compromised by an attacker having knowledge of the vulnerability.  All of those servers have subsequently been updated.  No part of the Glance service is vulnerable today to Heartbleed.

What can my business and I do to protect ourselves?

Many services and network devices (such as routers) on the Internet have been affected by Heartbleed.  Reach out to your other service providers and determine:

  • Is the service currently vulnerable?
  • Should you change your password?
  • Should you download any software updates?

Here at Glance we continue to work diligently to provide a secure, simple-to-use service that you can depend upon.  Please feel free to contact us at support@glance.net with any concerns.

Rich Baker
CTO & Co-Founder

Glance Networks Announces Visual Engagement Platform for Salesforce.com’s Service Cloud

The Only Comprehensive Suite That Lets Customers Visually Collaborate With Agents to Improve Online Shopping and Customer Service Experiences

ARLINGTON, MA–(Marketwired – Nov 20, 2013) – Glance Networks, a provider known for its simple and secure cobrowsing, screen sharing and agent video solutions, today announced the availability of Panorama for Service Cloud, a new platform that provides comprehensive visual engagement services designed to dramatically improve the online customer experience.

According to Forrester Research, two-thirds of customer experience professionals surveyed report that they deployed an innovative experience within the last twelve months and even more plan on rolling them out within the next year. A key trend for delivering these world-class online engagements is the addition of visual interaction technologies. For example, in September Amazon.com introduced its Mayday service that supports live agent video on Kindle Fire HDX tablets, and recently Apple enhanced the customer experience for its on-line stores in Europe, Asia, and South America by offering on-screen assistance for shoppers.

“Today companies have to find ways to make customer interactions more meaningful and profitable,” said Lisa Fiondella, CEO at ReFocus. “Visual engagement dramatically improves online shopping and service experiences. With Panorama for Service Cloud, Salesforce.com customers now have a powerful way to make that happen.”

Panorama for Service Cloud:

  • Provides comprehensive visual engagement services such as cobrowse, screen shareagent video and mobile showcase;
  • Makes it effortless for agents to switch between services;
  • Captures session data for later analysis; and
  • Has robust APIs to enable integration with third-party or custom solutions.

“There are plenty of voice and chat tools to engage customers online, but they don’t let us do what comes naturally — visually share and show,” said Tom Scontras, Chief Marketing Officer at Glance. “We built Panorama to bridge the visual gap that frustrates so many people. Now, customers can easily interact with agents in the most effective manner, resulting in increased satisfaction, enhanced brand experience, and competitive differentiation.”

Panorama for Service Cloud is available today. View the video demo, or for more information or to schedule a one-on-one session during the week, contact a Glance representative at 781-316-2596.

About Glance Networks

At Glance, we’ve made it our mission to bring visual engagement to the online world. For innovative companies in industries such as retail, financial services, and technology, we deliver a remarkable, compelling and profitable customer experience. Focused on developing simple,” reliable and effective solutions, Glance has over 3,000 customers many leveraging our strategic partnerships with Salesforce.com, Oracle, and Genesys. Learn more at http://www.glance.net/.

Glance Networks and Glance are trademarks of Glance Networks Inc. All other trademarks contained herein are the property of their respective owners.