5 Must-Read Customer Service Blogs

5 Must-Read Customer Service Blogs - Glance Networks Cobrowsing, Screen Sharing, Agent Video Visual Engagement Solutions

Date Published

August 11th, 2015


Holly Chessman


Feature on Resource


1:1Media, Annette Franz, Christine Crandell, customer experience, customer journey, Customer Service, CustomerThink, CX Journey, Desk.com, Ian Michiels, Lynn Hunsaker, salesforce, Salesforce.com, Shep Hyken,

I am, of course, a big fan of the Glance blog when it comes to customer service advice. But far be it from me to think that we are the only ones out there.

Below are five absolutely fantastic, “can’t miss” customer service blogs that you should check out immediately if you haven’t already subscribed to them. They all share pieces that will provide guidance and give you actionable steps to continually improve your customer service initiatives and programs.

1. Salesforce.com Customer Service and Desk.com blogs

Is it cheating to start off with a two for one deal? While the Salesforce.com Customer Service and Desk.com blogs are run by different arms of Salesforce.com, they are both very informative and worth bookmarking.

From AppExchange apps to eBooks to thought leadership pieces, the Salesforce.com Customer Service has it all. Desk.com provides easy-to-read pieces that nonetheless manage to convey a lot of information in just a few short paragraphs.

2. CX Journey

The name says it all: CX Journey focuses on all aspects of the never-ending customer journey. The blog is run by the vastly knowledgable, very personable Annette Franz. She’s a writer, an innovator, and a force to be reckoned with. In addition to reading her blog on a regular basis, I recommend you follow her on Twitter for more articles, tips, and customer service knowledge.

3. Shep Hyken’s Customer Service Blog

Shep Hyken is another amazing customer service expert, with years of experience and wisdom at his beck and call. Shep Hyken’s Customer Service Blog provides regular updates including thought leadership pieces, insightful guest posts, and recommendations of great articles from other blogs. Shep is also a fantastic person to follow on Twitter.

4. Think Customers by 1:1Media

Think Customers by 1:1Media provides insights from a variety of authors so you get a wide breath of customer service points of view. From a new look at customer experience to CRM to the Internet of Things and beyond, you will always discover great finds on this broad-based blog.

5. CustomerThink

Last but definitely not least, take a look at CustomerThink. This blog also has a wide variety of contributors, though many contribute on a regular basis. From Lynn Hunsaker to Ian Michiels to Christine Crandell and beyond, you will find high-quality authors and content that will empower you hone your customer service skills.

Bonus Tip

While following these blogs is fantastic, you should also take the time to comb through the various authors, many of whom write their own wonderful blogs. Have more blogs to add to the list? Let us know on Twitter and we can add them to the next set of blog recommendations!

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About Glance Networks

At Glance, we use cobrowsing, screen sharing, agent video, mobile solutions and more to bring visual engagement to the online world. Focused on developing simple, reliable and effective solutions, Glance has more than 3,000 customers, many of whom are leveraging our strategic partnerships with Salesforce, SAP, LiveOps, and ZendeskLearn More>>>